Sports / App
55kkbd keeps this policy straightforward — we tell you exactly what account and transaction data we hold, why we hold it, and how you can review or correct it. Access to this platform and the protections described here depend on your local law and the eligible regions where 55kkbd operates.
When you open an account with 55kkbd, we collect the information you provide directly — your name, contact details, and the account credentials you set. When you add a payment method such as Nagad, Rocket or Bank Transfer, we record the transaction references needed to match deposits and withdrawals to your account. We do not store full wallet credentials on our side; payment processors handle that layer independently. We also collect activity data automatically: the device type and browser you use to access the lobby, the pages you visit, and session timestamps. This helps us keep your account continuous across sessions — if you leave mid-session on your phone, the lobby can return you to the same point when you come back. We use this data to operate your account, process payments through the rails you select, and respond to support requests you raise with us. We do not sell your personal data to third parties. Where we work with service providers — such as payment processors or analytics partners — those relationships are governed by data agreements that restrict how your information is used. All data handling under this policy is subject to applicable local law and the eligible regions in which 55kkbd is permitted to operate.
This policy covers the data 55kkbd handles directly through your account, your payment activity and your interactions with our support team. It does not extend to third-party services you may reach from our platform. Understanding the boundary helps you know where to direct questions.
Covers the data tied to your login, session activity and account profile. This includes credentials, device identifiers and the session history your account holds so the lobby can restore your position when you return on any device.
Covers transaction references created when you use Nagad, Rocket or Bank Transfer. We keep the records needed to reconcile your wallet balance and respond to payment queries. The payment processors themselves operate under their own separate policies.
Covers browsing and interaction data collected while you navigate the lobby, including which game categories you open and how long sessions run. This data improves the account experience but is not shared with game studios in an identifiable form.
Does not cover external sites, payment providers or studio platforms you may reach from our lobby. Once you leave 55kkbd's environment, their own policies govern your data. We recommend reviewing those policies directly if you have questions about them.
You have practical options for managing the personal data tied to your 55kkbd account. The most direct route is your account settings page, where you can review the profile information we hold and update contact details or preferences you entered when you registered. If something looks incorrect — a name spelling, a contact address, a linked payment reference — you can correct it there or raise it with support if the field is locked. For questions about what specific data we hold on your account, or to ask about the retention period applied to a closed or inactive account, contact us through the support routes listed on this page. We aim to respond to data queries through the same channel you use to reach us. Your right to ask these questions applies regardless of which payment method you use — whether that is Nagad, Rocket or Bank Transfer — and is not conditional on account status. Availability of these rights may depend on applicable local law and eligible regions.
Open your account settings to see the profile data and payment references currently held. The view shows what was entered at registration and any updates made since then.
Edit your contact information directly in account settings. For fields that cannot be changed without verification, raise a correction request through support and follow the steps shown in the reply.
Contact us through the published support routes on this page if you want to know what specific data is held, why it is held, or how long it will be kept after your account closes or goes inactive.
If you cannot resolve a data concern through account settings, our support team can escalate it. Describe the specific record or processing activity you are asking about to help us respond accurately.
If you have a question about how your data is handled, the support routes below connect you directly to the team that can look into your account. Use the route that is most convenient for you — there is no requirement to use a specific channel for policy-related queries.
Open the chat widget from any page inside your account. Describe your data or policy question and the agent will either resolve it directly or escalate to the team that handles account data requests.
Send your query to the support email address published in the help section of your account. Include your account reference so we can locate your records without asking follow-up questions.
The help section in your account lists published answers to common policy and data questions. If the answer there does not resolve your query, use it as the starting point to open a direct support request.
The handling practices below reflect how 55kkbd manages account data in day-to-day operation. These are the areas visitors ask about most, so we have set them out plainly rather than in dense legal language.
We use cookies to keep your session active and remember your account state between visits. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the lobby loads or whether your session restores correctly on return.
Access to your stored account data is restricted to authorised internal teams and the service providers we work with under data agreements. We do not expose account-level records to game studios or sports data providers. Payment references for Nagad, Rocket and Bank Transfer are held only for transaction reconciliation.
We keep your account data for as long as your account is active and for a further period required by applicable regulations. When an account is permanently closed, we follow the retention schedule set by the law and eligible region rules that apply to your account.
When we update this policy, the revised version is posted here with a note at the top of the page. Continuing to use your account after a change is posted means you have seen the updated terms. If you have questions about a specific change, contact support through the routes listed above.
These are the questions we receive most often about how 55kkbd handles your data. If your question is not covered here, contact support through the routes listed on this page.
At registration we collect the name, contact details and account credentials you enter. Once you add a payment method like Nagad or Rocket, we also hold the transaction references needed to match your deposits and withdrawals to your account. We do not store full wallet credentials directly.
We do not sell your data. Where third-party service providers — such as payment processors or analytics partners — need access to carry out their function, we require data agreements that limit how they use your information. Game studios receive aggregated lobby data only, not your personal account records.
Open your account settings page to review the profile and contact details currently stored. For a fuller picture of what records we hold — including payment references and session history — contact support through live chat or the published email address and quote your account reference.
Yes. Editable fields are available in your account settings. For locked fields — such as your registered name — raise a correction request through support and follow the verification steps shown in the response. We aim to handle correction requests through the same channel you use to ask.
We retain account data for the period required by the regulations and eligible region rules that apply to your account. The specific retention schedule depends on applicable local law. Contact support if you want details about the retention period relevant to your closed or inactive account.
Yes. The same data handling practices apply regardless of which payment method you use — Nagad, Rocket or Bank Transfer. Transaction references from all payment routes are held only for reconciliation purposes, and the same correction and data query rights are available to you under this policy.